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Schedules

How can I change the Delivery Address?


Organizers can update the Delivery Address on their schedule at anytime via “Edit”. Or, please contact Customer Service and we are happy to help. We can’t stress strongly enough how critical it is that Organizers ensure the address of the Recipient entered onto the schedule is correct. One, it’s shocking for a Participant when they arrive at the door of an unsuspecting stranger, holding a quiche. Two, when our delivery companies have to re-route a meal due to an incorrect address, Food Tidings is charged a re-direct fee by FedEx or UPS. Therefore, in order for the meal to be re-directed, we must collect a re-direct fee of $20 before the meal can be delivered (and a delay may ruin the meal; which we can not be held responsible for). This scenario simply creates awkwardness all around, so please help us help you by ensuring that the Recipient’s complete address is entered correctly onto the schedule. We thank you, the Recipients thank you, and the unsuspecting strangers answering the door in their bathrobes thank you, also! Note: If the Delivery Address is changing after the schedule has started and there are already purchased items, please contact Customer Service so we can update any vendors that may have automatically received the Delivery Address from the schedule. Thank you!




Can the end date of a schedule be changed/extended at any time?


Yes! To change the end date of a schedule, simply go to your Dashboard, and click Edit Schedule next to the schedule you’d like to edit. Under "Step 2: Schedule & Delivery Details", simply change the end date to the new desired end date, and click Update at the bottom of the page. Please Note: If anyone has signed up to participate in the schedule, you will want to proactively let them know of changes. The Food Tidings system does not automatically update Participants about schedule changes. You can do this by individually emailing those who have signed up OR by selecting "Contact Participants" next to the associated schedule on your Dashboard. From here, you can send a message to all those invited or to those who have signed up to participate, letting them know of the change to the schedule’s end date.




Can "Food Likes/Dislikes" be changed once a schedule is created?


Yes! Any schedule details can be edited at any point in time. To make changes to a schedule, simply go to your Dashboard, and click on "Edit Schedule" next to the schedule you’d like to edit. Make your desired changes, and be sure to click "Update" at the bottom of the page. Please Note: If anyone has signed up to participate in the schedule, you will want to proactively let them know of the changes. The Food Tidings system does not automatically update Participants about schedule changes. You can do this by individually emailing those who have signed up OR by selecting "Contact Participants" next to the associated schedule on your Dashboard. From here, you can send a message to all those invited or to those who have signed up to participate letting them know of the change to the Recipient’s Food Likes/Dislikes, schedule end date, etc.




Can meals be delivered to a commercial address; like a hospital, school or workplace?


While local home-cooked meals can be delivered to a Hospital or commercial location, items ordered through Food Tidings can NOT. Residential addresses are much more preferred and easier for all our vendors to work with. FedEx and other couriers will NOT deliver to a commercial address after business hours or weekends; and no one in the office wants to smell the soggy meal that’s defrosted over a weekend. Organizers should always include the Residential Address in the “Delivery Address” field, since this is the information that is automatically sent to vendors. However, if an Organizer wishes to direct participants to a commercial location (i.e. school, hospital, office, etc), they can include those details in the “Additional Notes” section of the schedule. Food Tidings can not be held liable for meals that are misdirected or ruined because of a delayed delivery due to a commercial address submitted on the schedule.




How can I delete a schedule?


To cancel or “Delete” a schedule: 1. When logged in to FoodTidings.com, 2. On your Dashboard, identify the title of the schedule you wish to cancel. 3. To the far right of the Title, you will see the option “Delete Schedule” – click on that, and you will be prompted to “Confirm Delete.” 4. Once you confirm the “Delete,” the schedule will be removed from your Dashboard. NOTE: The “delete” button is disabled for active schedules (schedules with filled meals with an end date greater than today’s date) or those with an eTidings balance. You must have the sign ups cancelled (or the last date of the schedule in the past) and the eTidings redeemed before the “delete” option is available. Also, the schedule will not be accessible after it has been deleted, this is a permanent action.




Why do you need the Recipient's email?


We use the Recipient’s email to grant access to manage gifts on the schedule, as well as to delivery any Gift eCards that may be given. If the Recipient's email is not there, it would be sad for them; not to mention more work for the Organizer. Keep everyone in the loop and avoid any delays in gift delivery by including the Recipient’s account email on the schedule. We promise we won’t do anything else with it. Please note, the Recipient’s email submitted on a schedule must match the Recipient’s Food Tidings login email to access admin features, manage the gifts given and communicate with Participants.




What if my invites are not sending or being recieved?


If invitations do not seem to send or recipients are not receiving them, here are some potential issues or tips to follow up on: 1. Invites are queued as they are submitted, so there may be a slight delay depending on how many are going out at any certain time. If it’s been over 10 hours since you sent the original invites; this is probably not the issue. 2. Confirm valid emails were input correctly: emails must each be separated by a comma, a space or the enter key (please double check this if you copy & paste a group of emails at the same time). 3. If individual recipients are not receiving the emails, please recommend they check their email spam or junk folder. 4. You can try sending a test invite to us at: info@foodtidings.com to see if everything else in our system is working; then, send us an email via our Contact Us page, and we can assist you in confirming we received it. We can troubleshoot issues, from there. AND/OR 5. A short-cut “fix” can be to copy the schedule URL and send it in an email from your personal email. Hopefully, these suggestions can help you move forward. If you continue to have issues, please let us know and we will pull in the Big-IT-guys to make sure we get your schedule out as quickly as possible.




How does a Food Tidings Schedule work?


A Food Tidings Schedule allows friends and family to coordinate meals or care for a Recipient, over a period of time. By allowing all Participants to view when and what other people are bringing the family on the Schedule's calendar, you can avoid duplication and allow for a more variety of care. In addition, there are other options to support the Recipient. A Food Tidings schedule can serve as a 'hub of care', a convenient one-stop for caring and sending tidings of comfort & joy, in whatever way that best fits the family's needs (eg. meals, money, gift cards, etc). This step-by-step process of creating a Food Tidings meal schedule will take you from start-to-start; meaning, from the time you start creating a schedule, to the time people start signing up to help. 1. Tell The Story The Story is the reason or occasion for creating a schedule. Your first step in creating a Food Tidings schedule is to let people know who this schedule is for, what’s going on, and some key details about the size of their household and food preferences. 2. Provide Schedule Details In this section you will easily set up a calendar. You’ll choose a start and end date; as well as, specific days in that range that you want to make available for people to sign up to bring meals on. Also, here is where you provide specifics like delivery time, delivery address, and contact information for the Recipient. 3. Invite Friends and Family Now that you’ve created a schedule (whew, that was quick!), it’s time to get others involved. Food Tidings allows you to create a brief personalized message and access your email contacts, as well as Facebook, so you can easily invite friends and family to participate. Once logged in, from the navigation bar, click on “How It Works” or “Create Schedule” to get going!





General

What if I have another question not listed here?


We’ve got you covered! If you've browsed through our FAQs and don't see the answer to your question, we are more than happy to assist you through our Customer Service team. Send us a note on the “Contact Us” page, via our "Need Support” form. We'll get back with you as soon as we can to make sure your question is answered or an issue is resolved to the best of our ability.




I've requested a password but I haven't recieved it yet


Please be sure to check your spam or junk folder. If a new password has not arrived after 3-4 hours, please feel free to send us a note via our "Contact Us" page or send us an email at info@foodtidings.com and we can assist in resetting your password for you.




How does the Recipient know who has sent gifts?


The schedule serves as a reference tool for Recipients and Organizers. If the gift was a meal, and was sent as part of the schedule, it will show up on the day on which the person signed up, along with the gifter’s name. If the gift was an off-schedule meal, a snack, dessert, merchandise product, service, eTiding, etc. it will show up in the “Help Another Way” area of your schedule (along with the gifter’s name). Please don’t hesitate to let us know if you need further assistance. We know how important it is to Recipients to be able to thank those who are providing support and we want to ensure you are able to clearly identify these individuals!




What is Food Tidings?


FoodTidings.com is a free online tool that helps people organize meal or care schedules on behalf of friends and/or family in their times of need. However, our community is much more than that. We are…. Kindest gesture of family, friends & neighbors, Symbol of warmth and hope, Simple encouragement, Cozy blanket of comfort, Full tummies that make full hearts, Genuine caring, Generosity in the flesh. Thanks for joining us and allowing us to help you help others!




What's the story behind Food Tidings?


One fine day in the summer of 2007, Lisa, a mother of two with a third on the way, was organizing a schedule for people to take meals to a friend who just had a baby. Being a past recipient of ‘gift’ meals herself, Lisa enjoyed helping her friends, family & neighbors. However, it required significant time and diligence to maintain the schedule and communicate with everyone involved. Often, there were many lapses in communication and days on the schedule that were double or triple booked. Then, she would have to make several calls or begin a chain of emails to straighten it out. She tried using spreadsheets and texts, but inevitably things always got “a little tangled.” However, on this special day, Lisa quietly muttered a few simple words that would change everything…“I wish there was a website or something that could keep all of this organized for you.” Upon overhearing her self-dialogue, Lisa’s husband Zach thought of his good friend Jeff, a web designer (and husband of Lisa’s good friend Leanne, who organizes meal schedules too), and blurted out, “Well, why don’t we make one? I’ll talk with Jeff.” Zach and Jeff talked over coffee and agreed it was good (the website idea, not just the coffee). With Jeff’s genius and resourcefulness, combined with the expertise of some very helpful friends, Food Tiding’s launched its first schedule in October of 2007. That, is the story of the birth of Food Tidings. Since then, Food Tidings has gained a few select partners, keeping it a locally owned business that is rooted in family and faith-based principles. Our goal is to continually spread hope through caring and generous communities.




What are your customer service hours?


FoodTidings.com is open, accessible and usable all the time – 24 hrs a day/ 365 days a year! However, our Customer Service Team has general business hours of: Monday-Friday – 8:00am – 7:00pm MST Saturdays – 9:00am- 5:00pm MST Sundays – Closed We close on Sundays to allow our staff to set aside a day of rest; to tend to family and worship, of which we deem of high priority. And, let’s face it – there’s really nothing that can’t wait until Monday morning, at which time we will be more than ready to ‘Carpe Diem’ and help you help others! We commit to responding to inquiries as soon as possible or within 24 hours; over normal business hours. Of course, if there is an unplanned interruption to website service, we will address the needs as quickly as possible. We appreciate your patience in these types of unexpected issues.




How do I reset my password?


If you can't remember your password to login, simply click the Forgot Your Password link on the Login screen. You will be prompted to enter the email address associated with your account and, once you’ve done that, a new password will be emailed to you. If you would like to change your password, for any other reason, you can update it on your Profile at anytime.




Why do I have to create an account to sign up for Food Tidings?


It really is less of an ‘account’ requirement, then submitting a way to interact with our service and system. It is important to us to be able to communicate to Recipients who is bringing them a meal so they know who to expect. It is also important for schedule Organizers to be able to provide great service to both Recipients and Participants by being able to communicate if the Recipient’s needs change in any way (diet, delivery address, etc.). For this reason, we require your name and email address when you sign up to take a meal or otherwise participate in a schedule. Rest assured, we don’t use your email address for marketing purposes nor would we ever sell, rent or otherwise provide it to a 3rd party for any purpose other than direct, schedule-related activites.




When I attempt to create an account, I'm told my email is already in use


It's likely that you have already created a Food Tidings account, at some point; and may have forgotten about it. No worries, it happens! You can easily request a new password for the email address that is already in use; creating a new login with a different email address often proves complicated down the line. To do this, simply click on the Forgot Your Password link on the Login screen, enter your email address, and a new password will be emailed to you. If you don't believe you have ever created a Food Tidings account with your email, please send us a note via our Contact Us page or email us at info@foodtidings.com. We can assist looking up your email for you, to make sure someone didn't use your email by mistake or through a typo. Then, we can reset your password for you and get you up and rolling, in no time.




Why can't I login to a schedule even though I already signed up to participate?


Sometimes multiple emails or logins trip us up! Please double check that you are logging in with the same email address (or Facebook login) that you originally used to sign up on the schedule. It is not uncommon for people to use a FaceBook login the first time they sign up and an email address the second time they login to Food Tidings (and your personal email address may not match the email address associated with your Facebook login). It’s easiest to choose (and stick with) just ONE method of logging in. If you have logged in using both your email address and your Facebook profile at various times (potentially alternating the options), you can merge or ‘link’ your accounts on your Profile so that you don’t have to remember which one you used the last time. This will avoid confusion on which login you used for any particular schedule. To double check this, or to make sure you link your accounts, here are the steps: 1. Logout and then log back in, using an email and password (not the Facebook option) 2. Then, on your Profile, check the option to "Link Facebook Account" and confirm the action. This will consolidate your logins into one account; and any 'history' will be merged on your Dashboard into a single account. Please let us know if you have any issues or need further assistance via our Contact Us page or send us an email to info@foodtidings.com.




How do I link my Facebook account with my Food Tidings Login?


To use your Facebook login as your Food Tidings login, simply select that option when you Login/Sign up. Please note, that if you create a Food Tidings account using your email and password (originally or after using a Facebook login), you will technically have two logins; which can be confusing to remember…and limit access to a schedule from only the particular login you used. Since we do not determine which login you use, you have to manage this yourself. If you have logged in using both your email address and your Facebook profile, at various times, you can merge or ‘link’ your accounts on your Profile so that you don’t have to remember which one you used the last time. To double check this, or to make sure you link your accounts, there are two easy steps: 1. Logout and then log back in, using an email and password (not the Facebook option) 2. Then, on your Profile, check the option to "Link Facebook Account" and confirm the action. This will consolidate your logins into one account; and any 'history' will be merged on your Dashboard into a single account. Presto. All set…and one less thing to try to keep straight. Please let us know if you have any issues or need further assistance via our Contact Us page or send us an email to info@foodtidings.com.




How to I delete my account or unsubscribe?


Please send an email to info@foodtidings.com if you would like your account deleted. We can remove you from the Food Tidings list for any non-schedule related emails that are initiated by us. Please note: If you need to unsubscribe from a specific schedule, you will need to contact the Organizer directly. Food Tidings invitations are managed manually by Organizers. As long as an Organizer continues to include your e-mail address in invitations, you will continue to receive invitations and reminders via e-mail. Also, if friends or family choose to invite you to a (future) schedule, their invitation will add your email address back into the Food Tidings system in order to allow schedule invites, meal reminders, etc. to be delivered to you. Please be assured that we only send schedule specific or important updates related to Food Tidings. We will never rent, sell or otherwise give our customers' e-mail to other parties.




Why doesn't Food Tidings have a phone number?


Food Tidings is an online tool and, as such, our team is eager, experienced and equipped to handle all aspects of Customer Service via email or social media outlets. We have found that in most cases, we can be the most responsive and effective through email communications; which also serves as a reference to the customer and allows us to learn from our interactions. Everyone hates phone tag, anyways. In rare cases, when a phone call could better suit the situation, we can arrange for one as needed.




Need some inspiration?


Here are some Bible verses and quotes and that always inspire and encourage us:

  • "A generous man will prosper; he who refreshes others will himself be refreshed." Proverbs 11:25
  • "And let us consider how we may spur one another on toward love and good dees, not giving up meeting together, as some are in teh habit of doing, but encouraging one another and all the more as you see the day approaching." Hebrews 10:24-25
  • "Each of you should use whatever gift you have received to serve others, as faithful stewards of God's grace in its various forms." 1 Peter 4:10
  • "Give your hands to serve, and your hearts to love." Mother Teresa
  • "Everybody can be great...because everybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love." Martin Luther King Jr.
  • "Fear not: for, behold, I bring you tidings of great joy, which shall be to all people. For unto you is born this day in the city of David, a Saviour, which is Christ the Lord." Luke 2:10





Taking a Meal

Will I recieve a reminder for my sign up?


Yes. Food Tidings will send you an email reminder 4 days before you are scheduled to deliver a meal. This advance notice allows you enough time to plan, shop, edit, un-commit or place an order for a meal delivery, if life has gotten busy. However, we do recommend putting a calendar reminder on your own device, as well! Redundancy never hurts.




How do I sign up to take a meal?


From an email: If you have received an invitation for a specific schedule, simply click on the link from the email you received. You will be taken directly to the schedule, where you can select an available date and submit your "Sign Up". From our website: Login to Food Tidings, click on “My Dashboard” from the navigation menu, and under “Food Tidings I Am Invited To”, click on the schedule you'd like to contribute to. Once you are viewing the schedule, available days will say “Sign Up For This Day”. To sign up, simply click on an available day and select the option you prefer: Take a Home-Cooked Meal: Enter a description of the home-cooked or prepared meal you plan to deliver and click “Submit”. Order Meal Delivery: You can purchase a delicious, Chef-prepared or local restaurant meal to be delivered; in markets where available. Simply click the “Have a Meal Delivered” button, select the meal you’d like to order, and follow the payment instructions. Your sign up will reflect the meal selection(s) you made and indicate if they will be (shipped) or (local delivery), so the Recipient knows what to expect. Help Another Way: If you'd like to provide flexibility for the family, this option allows you to select eTidings (money gifts they can use toward meals or needs), send Gift eCards for restaurants & popular retailers, or choose other gifts that show you care. If Schedule is Complete: If none of the days say "Sign Up For This Day", it means that all desired dates have been “claimed”, as far as meal delivery. Or, if there are no dates showing at all, it means that the original designated dates are in the past or the schedule is "done". However, the family's needs may still be on-going. We suggest sending an email to the Organizer asking if there are future dates you can help with, or what the current needs are. Also, you can always “Help Another Way”! Simply scroll down to the “Help Another Way” area, where there are several other options to show you care such as sending a meal to stock their freezer, eTidings (money gift), Gift eCards, Groceries, Sweet Snacks, a helpful service, etc. Be sure to check the "Details" or "Other Notes" section of the schedule for any hints about what might be most useful for the family. Of course, any form of generosity is always appreciated!




What if I need to cancel my Sign Up, because I am unable to drop off my home-cooked meal?


Should you need to un-commit to a meal you’ve signed up for, simply:

  1. Sign in to your account.
  2. Click “My Dashboard” from the navigation menu.
  3. Under “Meals I Am Providing”, the list will display which schedule(s) you’ve signed up to bring a meal, the description and on what date.
  4. T here is a link under each meal you’ve signed up for to either a) Edit the Description of the meal you are bringing or b) Un-Commit to the date.
  5. Click "Submit" to confirm changes.
Have Meal Delivered Instead: If you would rather not cancel all together, you can choose to have a meal delivered or send a Gift eCard for your Sign Up:
  • From “My Dashboard”, click on the Title of the Schedule; or go directly to the Schedule Page from your email link.
  • On your Sign Up day, click “Edit” – this will display additional options, including “Have a Meal Delivered” or "Help Another Way" (eg. Gift eCards). Once you select your option from the Shoppe and checkout, the purchased meal or item description will replace your original sign up.
Then, you and the family are all set!




How do I change what I am bringing?


Should you need to change the details of a meal you’ve signed up to deliver, simply: From Dashboard:

  1. Sign in to your account.
  2. Click “My Dashboard” from the navigation menu.
  3. Under “Meals I Am Providing”, the list will display which schedule(s) you’ve signed up to bring a meal, the description and on what date.
  4. T here is a link under each meal you’ve signed up for to either a) Edit the Description of the meal you are bringing or b) Un-Commit to the date.
  5. Click "Submit" to confirm changes.
From Schedule Page:
  1. On your sign up date, click “Edit” to display the description field.
  2. Update the details or select the option you'd like.
  3. If you “Have a Meal Delivered” instead, you will be directed to the Shoppe to make your selection. After checkout, the ordered meal description will replace your original sign up.




I don't remember when I'm schduled to deliver a meal


No problem! You can double check meals you are scheduled for, anytime; just sign in to your account, click “My Dashboard” on the navigation menu, and you will see a list titled “Meals I Am Providing”. This list will clarify which schedule(s) you’ve signed up to bring a meal and on what date. You will also be able to verify Delivery Details, such as address and suggested drop-off time, or email the Organizer from this area if you have questions or concerns.




How do I edit the description of the meal I am delivering?


Should you need to change the details of a meal you’ve signed up to deliver, simply follow these steps: From Dashboard:

  1. Sign in to your account.
  2. Click “My Dashboard”, on the navigation menu.
  3. At the bottom of your Dashboard, you will see a list titled, “Meals I Am Providing”. There is an option under each meal you’ve signed up for to “Edit the description” of the meal you are bringing. When clicked, the text curser will be available in the description field to make the changes you’d like.
  4. The schedule will be immediately updated after you confirm the changes.
From Schedule Page:
  1. On your sign up date, click “Edit” to display the description field.
  2. Update the details or description.
  3. Click on "Submit Meal", to confirm the change.





Meal Purchase

Will purchased meals be delievered on the exact day I sign up for?


In many cases, yes. Our vendors do have specific days on which they do not ship (eg. over a Sunday) or there are specific days of the week that their meals are delivered, based on shipping schedules. As such, there are days of the week on which meals will not be able to specifically arrive on. However, our system assists in coordinating delivery on the next best option; or in advance, when possible. For example, in instances when a Participant signs up for a Monday and opts to have a prepared meal delivered, we will aim to have the meal delivered by Saturday, prior to the sign up; if enough advance notice is given (eg. There are no deliveries or shipments on or over Sundays). In cases similar to this, meals may arrive 2-4 days in advance of the sign up. The goal is that the Recipient has the meal(s) on-hand to use. Then, the Recipient can simply store the meal in the refrigerator or freezer and heat according to the instructions, as scheduled on the calendar or at their convenience. In the rare event when a meal will be delayed past the sign up date, the Organizer and/or Recipient will be notified of the change.




How do I purchase a meal to be delivered?


If you would like to purchase a Chef-prepared meal to be delivered to the Recipient, simply:

  1. Select a day on the schedule on which to have a meal delivered (at least 3-4 days in advance, is necessary for prep and shipping requirements).
  2. Click “Sign Up For This Day” on the appropriate day
  3. Then, click the button that says “Have a Meal Delivered”
  4. Once in the Shoppe, follow the instructions to select a meal and make payment.
  5. Once your purchase is complete, the meal description will be added to the schedule (eg. "Chicken Pot Pie (Shipped)" next to your account name.
  6. A notification will be sent to the Recipient so they will know to expect the delivery.
Please note that when ordering a meal for delivery, we will work with our vendor(s) to ensure the Chef-prepared meal is delivered as close to the 'Target Delivery Date' as possible based on FedEx delivery parameters and, whenever possible, a day earlier; so the meal will be on hand, to avoid any unexpected delay. All Chef-prepared meals arrive flash-frozen, and are easily put into the refrigerator or freezer, to use on the "Sign Up" date or at the family's convenience. If you would like to sign up to have a meal delivered outside the formal schedule period, for anytime (or as an extra meal to 'fill the freezer'), please scroll down to Help Another Way and click “Send a Meal”. Follow the instructions to choose the meal and make payment. During Checkout, the "Target Delivery Date" will be confirmed so you will know when the meal is expected to reach the Recipient; based on shipping parameters.




Who provides the gourmet or chef-prepared meals available for purchase?


Food Tidings uses a variety of carefully selected vendors for our meals as well as other gifts. Vendor and delivery information is included in product descriptions. Brand consistency is of the utmost importance to us, and we seek to find vendors who are as passionate about their product and their packaging as we are about ensuring that our customers can provide Recipients with thoughtful, unique gifts that show their love and support.




If I purchase multiple items, will they arrive on the same day?


They may, and that would be a happy coincidence indeed! Because we employ a number of vendors, two different items that are ordered from different vendors may or may not arrive on the same day. However, rest assured that the Recipient will be touched by the wonder of your generosity when the packages arrive, together or on separate occasions!




Is meal delivery available in my Recipient's area?


Yes. Food Tidings works with vendors that deliver Chef-made, freshly prepared, flash frozen meals nationwide; arriving via a FedEx cooler. These meals can be heated up right away or stored for a future use. Of course, you always have the option of gifting the Recipient eTidings (i.e. money they can withdrawal) or Gift eCards so they can coordinate local take out or delivery at their own convenience.




Can a note be incuded in my meal or gift?


Yes! When you place your order, when available via the vendor, there is a space for you to enter a Personal Message to the Recipient. Our vendors will happily include your note with your meal or gift.




What is the cancellation policy for ordered meals?


In general, meals may be cancelled up to 4 days before their target delivery date by directly contacting Food Tidings with your receipt/order number (via Customer Service). Refunds will be processed within the next billing cycle. Please note, if a meal has already been prepared and/or shipped by the vendor, the order may not be cancelled.




What if I need to change the delivery date of my order?


The delivery date for a meal may be changed up to 4 business days before the original target delivery date. Changes must be made by contacting Food Tidings with your receipt/order number and the new desired delivery date. Please note that the new delivery date must allow enough time for our vendors to process the change, and prepare/ship the order.




Can I change the meal I've ordered for delivery?


As long as a meal has not been prepared and sent out for delivery already, we are happy to help change a meal selection. Please contact us with your order number, the name of the item you ordered initially, and the item you would like to have delivered instead. Any price modifications will be charged to the credit card initially used to purchase the item. If a refund is due, it will be processed within the next billing cycle. Unfortunately, if a meal has been shipped/sent out for delivery we are unable to make any changes to it.




How can I change the delivery address?


Organizers can update the Delivery Address on their schedule at anytime via “Edit”. Or, please contact Customer Service and we are happy to help. We can’t stress strongly enough how critical it is that Organizers ensure the address of the Recipient entered onto the schedule is correct. One, it’s shocking for a Participant when they arrive at the door of an unsuspecting non-Recipient holding a quiche. Two, when our delivery companies have to re-route a meal due to an incorrect address, Food Tidings is charged a re-direct fee by FedEx or UPS. Therefore, in order for the meal to be re-directed, we must collect a re-direct fee of $20 before the meal can be delivered (and a delay may ruin the meal). This scenario simply creates awkwardness all around, so please help us help you by ensuring that the Recipient’s address is entered correctly onto the schedule. We thank you, the Recipients thank you, and the unsuspecting non-Recipients answering the door in their bathrobes thank you also! Note: If the Delivery Address is changing after the schedule has started and there are already purchased items, please contact Customer Service so we can update any vendors that may have automatically received the Delivery Address from the schedule. Thank you!




Can meals be delivered to a commercial address; like a hospital, school, or workplace?


While local home-cooked meals can be delivered to a Hospital or commercial location, items ordered through Food Tidings can NOT. Residential addresses are much more preferred and easier for all our vendors to work with. FedEx and other couriers will NOT deliver to a commercial address after business hours or weekends; and no one in the office wants to smell the soggy meal that’s defrosted over a weekend. Organizers should always include the Residential Address in the “Delivery Address” field, since this is the information that is automatically sent to vendors. However, if an Organizer wishes to direct local Participants to a commercial location (i.e. school, hospital, office, etc), we suggest they include those details in the “Other Notes” section of the schedule. Food Tidings can not be held liable for meals that are misdirected or ruined because of a delayed delivery due to a commercial address submitted on the schedule.




How are ordered meals delivered?


Food Tidings enlists a variety of vendors, so delivery methods will vary: Nationwide, Frozen Meals: Gourmet meals are chef-prepared in USDA-approved kitchens. The meals are freshly prepared, flash frozen and shipped in a Styrofoam cooler with dry ice to the Recipient. Our vendors use FedEx to ship the meal gifts so the package will arrive to the Recipient via FedEx. The driver will leave the package by the front door (during the regular route times in their area); no signature is required. Local Restaurant Meals: Food Tidings will coordinate delivery from local restaurants in markets where available. We may utilize restaurant delivery services or 3rd party delivery options, as available. Gratuity and delivery fees are included in the total purchase price, so the Recipient can rest assured that all has been taken care of; they just get to answer the door and enjoy. We will request 'Contact-less Delivery', having the order left by the door.




What time will my order arrive?


Delivery times will vary, depending on the vendor. For shipped items, the meals/gifts will arrive during the regularly scheduled FedEx or postal service route in the Recipient’s area. FedEx packages will be left by the front door, or where packages are normally left; no signature is required. For local restaurants or groceries, we try to coordinate delivery nearest to the “Delivery Time” that is submitted on the schedule. We can not guarantee a specific time, but it will be within a 1-2 hour window of the submitted time, or we will notify the Organizer and/or Recipient of the change.




I didn't like the meal I recieved, can I get a refund or credit?


We trust that all meals received will be of high quality, whether home cooked or purchased from a vendor. If a meal was received and consumed, there are no refunds. If the meal was received in undamaged condition from a vendor, there are no refunds. As one could imagine, we can’t guarantee home cooked meals in any way; other than, they’ll be made with care & love, in mind. Food Tidings is a scheduling and online coordination tool, we do not actually make meals ourselves. We are happy to guarantee that a purchased item will be properly (and eventually) delivered and received; if it is not delivered or the quality has been compromised during delivery, we will coordinate a replacement. However, if there is a food quality issue, please contact the vendor directly to address those concerns.




My ordered meal did not arrive on the date I signed up for, can I get a refund?


If the ordered meal is received in good condition (eg. undamaged), there are no refunds. We do guarantee that a meal will be received in good condition; however, can not guarantee an exact delivery day or time. Food Tidings is an online scheduling and coordination tool, we do not actually make or ship meals ourselves. Our vendors do their best to meet the delivery requests, as submitted. However, Food Tidings and vendors are at the mercy of shipment carriers and conditions. We understand that Participants are signing up for a meal commitment, typically on a specific day. We do all we can to assist in the coordination of that expectation. However, in the unlikely event that circumstances out of our control delay a delivery beyond a specific date, we can not be held responsible. All parties, including us, would be disappointed in a delayed meal, but we ask for your patience and understanding that delays are never intentional. As such, there are no refunds for delayed meals caused by circumstances beyond our control.




How does the Recipient know who has sent gifts?


The Schedule serves as a reference tool for Recipients and Organizers. If the gift was a meal, and was sent as part of the schedule, it will show up on the day on which the person signed up, along with the gifter’s name. If the gift was an off-schedule meal, a snack, dessert, merchandise product, service, eTiding, etc. it will show up in the “Help Another Way” area of your schedule (along with the gifter’s name). Please don’t hesitate to let us know if you need further assistance. We know how important it is to Recipients to be able to thank those who are providing support and we want to ensure you are able to clearly identify these individuals!





E- Tidings

How do eTidings work?


Food Tidings understands that sometimes flexibility is the best support to an individual or family during a challenging time; "eTidings" give that flexilbity to families. Participants can pool their resources by giving money or “eTidings” that can be used by the Recipient in a variety of ways: Food Tidings Shoppe: eTidings can be applied toward the purchase of a meal or any other item(s) from our Shoppe (no additonal fees). Withdrawal: If the Shoppe items are not the best fit, Recipients can request a withdraw of the funds, to use them in a manner that will best fit their needs (9% fees apply for processing). Withdraws may be made via a check sent to the Recipient's delivery address (typically received within 7-10 business days) or a PayPal payment (same business day), once an account email is confirmed. Pay It Forward: Otherwise, the Organizer or Recipient can elect to donate their eTidings (or the remaining balance of their eTidings after purchases) to another schedule or Food Tidings’ operations and Feed A Family fund, from which we provide meals to families in need. Reminders: 2 days after a schedule is created, both the Organizer and the Recipient will receive an email detailing the redemption process for eTidings. The day after a schedule ends, the Organizer and Recipient are again reminded to be sure to apply their eTidings toward the purchase of a meal or other item(s) from our Shoppe, or to withdraw them. 80 days after the end date of the schedule, the Organizer and Recipient are reminded one final time to apply their eTidings or request a withdraw. As we are not a banking institution, Food Tidings does not manage long term balances. Therefore, once 90 days (or about 3 months) have elapsed from the schedule’s end date, any unused eTidings will be considered a donation and automatically be transferred from the schedule to Food Tidings operations and the Feed A Family Fund, from which we order meals for families in need. Should a family need longer than 90 days to manage their eTidings, we are happy to work with them to discuss their needs; please contact us directly at info@foodtidings.com.




How does the Organizer or Recipient apply or use eTidings?


Organizers or Recipients are able to redeem or apply eTidings given toward a schedule to purchases made in the Food Tidings Shoppe, withdraw the funds or pay it forward: Shoppe Purchases: When logged in, an “Apply eTidings” button appears at the top of the schedule if eTidings have been given. (Please note, the Organizer and Recipient’s email must match the Food Tidings account they login with to gain access to the eTidings balance.) Clicking this button takes the Organizer or Recipient to the Shoppe, to make selection(s). Alternately, the Organizer or Recipient can pick a specific day on the schedule and select “Order a Gourmet Meal” to target an approximate delivery date for the purchase (this is the desired choice when you wish to have a meal shipped more than 3-4 days from now; otherwise the meal is shipped at the earliest available date). Once you’ve added items to your cart in the Shoppe and clicked 'Continue to Checkout', click “Apply eTidings”, to use the eTidings funds toward the Total Balance due. If you have a balance due above the eTidings amount, you will be able to enter credit card information at this time. There are no additional service fees to purchase items using the eTidings credit. If eTidings are not used all at once, you have 90 days from the last day of the schedule to apply those eTidings toward another purchase. If your schedule is still ongoing, it is possible that your additional eTidings will be added to the left-over balance in coming days or weeks. Withdrawing Funds: Recipients or Organizers are able to request a withdraw of the funds by 1) having a check sent to the Recipient using the address on the schedule or 2) a PayPal payment sent to an account email; 9% fees do apply for withdrawal transactions. Please contact Customer Service for processing; confirming the schedule's Title, amount to process and preferred payment method (and account email, if applicable). Pay it Forward: Recipients may give leftover eTidings to another schedule or Food Tidings’ operations and Feed A Family Fund, from which we purchase meals for families in need. Feel free to contact Customer Service if you’d like to do this or simply allow the balance to expire; at which time the balance will be automatically removed from the schedule.




What if I need an eTidings refund?


As a general rule, just as if you gave or received a gift card to a shop or restaurant, there are no refunds on "eTidings" purchases. We examine refund requests for cancelled schedules on a case-by-case basis; fees do apply. If a Recipient decides they do not wish to receive the "eTidings", we will work with Participants involved to find a solution; fees do apply.




Is there a way to turn eTidings off?


Currently, our system does not allow eTidings to be turned off for individual schedules. We have found that options are a good thing for everyone. eTidings was implemented in response to large demand from those living far away from Recipients, as a way to contribute to the meal schedule. In addition, eTidings helps those that live near, but may be busy or not able to make a meal to participate, as well. Also, eTidings provide flexibility to the Recipient in selecting meals or gifts that best meet their needs. Most often, this is a convenient and appreciated gesture. However, if a family does not desire to receive money gifts (or any other non-meal gift), we suggest including that information in the "Details" or "Other Notes" section(s). Giving Participants information about the best way to meet the needs of the family is helpful to everyone.




I'm the Recipient and I can't "apply" my eTidings


1. You must be logged in to Food Tidings for your eTidings balance to show on your schedule; displaying the "Apply eTidings" button. 2. The schedule must recognize you as the Recipient by having your account email associated with the schedule and included in the Recipient’s information. Luckily, fixing this is a snap! Please have the Organizer update your email and/or confirm that the email included on the schedule matches the email you use for your Food Tidings account. If you need additional assistance, please let us know at Customer Service; we are always happy to help.




What is an eTiding?


An “eTiding” is Food Tidings’ option for gifting money to a Recipient and their family. While organizing meals is the heart of Food Tidings, providing support in a variety of ways is the ‘hands and feet’. eTidings allow Participants to pool their resources by giving money toward a schedule so the Recipient has the flexibility to use the funds toward meals or in a way that is best suited for them and their family. To that end, in redeeming or using eTiding gifts, Recipients or Organizers have these options: 1. Order items in the Shoppe; such as meals, snacks, desserts, gifts, gift cards, groceries or services (no additonal service fees) 2. Withdraw funds; requesting a check or PayPal payment be sent to the Recipient (9% fees) 3. Donate funds to another Food Tidings schedule. (no additional service fees) 4. Donate to Food Tidings; supporting operations of our free, online tool and our Feed a Family fund. (no additional service fees) Flexible support is a nice option to give and much appreciated. Every little bit helps. As with standard gift card terms, there are no refunds on eTidings. Should circumstances exist to cancel a schedule with eTidings on it, we will work with the Organizer and/or Recipient to resolve the balance; fees do apply. See additional details in our FAQs and Terms & Policies.




When does the Recipient recieve the eTidings money given on the schedlue?


The Organizer or Recipient can view the balance of eTidings money gifts on the schedule or on their Dashboard, at any time. As 'Admins', the Organizer or Recipient manage how they would like to receive or use the funds, directly from the schedule page. Money gifts are immediately available for use in the Food Tidings Shoppe, once they are deposited on a schedule. If eTidings gifts exist, there will be an "Apply eTidings" button on the schedule page to begin the process of using the funds in the Shoppe. (no additonal service fees) Or, as the Admins of the schedule, either individual may contact Customer Service to request a withdrawal check or PayPal payment; using the Contact Support form. (9% fees apply) Note: Checks will be sent directly to the Recipient’s name and address submitted on the schedule; usually received within 7-10 business days . PayPal payments will be processed same business day, once an account email is confirmed. Since money gifts are often submitted throughout the duration of a schedule, we highly recommend waiting until the schedule ends to request a withdraw. As Food Tidings is not a banking institution, we do not manage long term balances on schedules. Any funds not used or withdrawn after 90 days following the end of the schedule will be considered a donation to keep our online tool free and to our Feed a Family Fund, providing meals to families in need. eTidings are available in USA only, at this time; coming soon to our international friends.




Why do you charge fees to withdraw eTidings?


The minimal fees that are collected for processing checks or payments enable us to support the Food Tidings operations, give back to our community and continue providing Food Tidings as a free online tool. The generosity is a win-win. A great deal, if you ask us. Thank you for your support as we grow a community of caring by spreading kindness, encouragement, comfort and hope!




Will Participants or donors be charged any fees?


Nope, none. Participants do not get charged any fees for gifting money to a Recipient. Their generosity is gift enough.




Will the Recipient be charged any fees for eTidings?


If no money gifts are given, no fees will be charged. If money gifts are applied toward purchases in the Food Tidings Shoppe (meals, gifts, gift cards, services, etc), there are no fees. If the Recipient chooses to withdraw the money via a check or PayPal payment, industry-standard fees do apply. While the formulas can vary between bank and credit card providers, Food Tidings makes it simple: Service fee of 5% + Transaction fee of 4% = Total of 9% for processing a check or payment. The fees are withdrawn from the eTidings balance at the time of withdrawal, with the remaining total sent via check or electronic payament. Available in the United States only; coming to our international friends, soon.




I live outside the United States of America, can I use the eTidings (money gift) feature?


Anyone can purchase eTidings or gifts for a Recipient that lives in the United States of America, in USD. We do not currently offer the eTidings or gift purchasing for Recipients outside of the USA. However, stay tuned – we hope to provide tools for our community of generosity worldwide, soon.




Can people in different countries contribute to a schedule?


Yes, if the schedule is for a Recipient who resides in the United States of America. A Food Tidings schedule is able to accept eTiding money gifts from around the world. Accepted currencies include: United States of America ($USD), United Kingdom (GBP), Canada, ($CAD), Australia ($AUD), and some European Union countries that use the Euro as their official currency (EUR). Exchange rates will be handled by our merchant processor at the time of purchase.




Is it safe to give eTidings money gifts?


Yes. All payments are securely processed using industry-standard Security Socket Layer encryption, or SSL. At no time will foodtidings.com request or store sensitive data such as the user’s banking or card information or passwords to payment accounts. Users will securely provide such information only within the individual transaction, when prompted. Always look for the small security indicator, usually a lock or green bar, that appears on your web browser to verify the security of the transaction.




How does the Recipient know who has sent the gifts?


The schedule serves as a reference tool for Recipients and Organizers. If the gift was a meal, and was sent as part of the schedule, it will show up on the day on which the person signed up, along with the gifter’s name. If the gift was an off-schedule meal, a snack, dessert, merchandise product, service, eTiding, etc. it will show up in the “Help Another Way” area of your schedule (along with the gifter’s name). Please don’t hesitate to let us know if you need further assistance. We know how important it is to Recipients to be able to thank those who are providing support and we want to ensure you are able to clearly identify these individuals!




I'm the Recipient and I don't have access to my eTidings?


We know eTidings are a valuable tool for families to use and would never keep Recipients from their eTidings gifts! Usually it’s a login issue that might be preventing you from “seeing” or accessing your eTidings balance. We protect your funds by making sure the correct Food Tidings account(s) is used to manage the eTidings balance. To confirm: 1. You must be logged in to Food Tidings for your eTidings balance to show on your schedule. 2. The schedule must recognize you as the "Recipient" by having your account email associated with the schedule and included in the Recipient’s information (eg. your account email must match the email given as the “Recipient’s Email” on the schedule). Luckily, fixing this is a snap! Please have the Organizer update your email and/or confirm that the email included on the schedule matches the email you use for your Food Tidings account. If the Organizer is unavailable, please reach out to our Customer Service via the Contact Us form or email us at info@foodtidings.com – we are happy to assist in updating the schedule, if needed.




I'm the Organizer or Recipient, how do I withdrawl eTidings from a schedule?


Organizers and Recipients have admin rights to manage eTidings balances. The Organizer or Recipient can view the balance of eTidings money gifts on the schedule, at any time. Money gifts are immediately available for use in the Food Tidings Shoppe, once they are deposited on a schedule. (no additional service fees) To withdraw eTidings funds as a check or PayPal payment, as the Admins of the schedule, either individual can simply contact Customer Service via our Contact Us form or email us directly at info@foodtidings.com; confirming the schedule’s Title, the amount to process and the preferred payment method. Checks will be sent directly to the Recipient’s name and address submitted on the schedule. (standard fees apply; total of 9% for admin and transaction fees) As Food Tidings is not a banking institution, we do not manage long term balances on schedules. Any funds not used or withdrawn after 90 days following the end of the schedule will be considered a donation to keep our online tool free and support our Feed a Family Fund, providing meals to families in need.





In short, no. We provide flexible options for the Recipient and/or Organizer to fully use the eTiding gifts on a schedule. Effective Feb. 1, 2019, Recipients or Organizers can use eTidings to: 1. Order items in the Shoppe; such as meals, snacks, desserts, gifts, groceries or services (no fees) 2. Withdrawal funds; Organizer or Recipient can simply contact Customer Service via our Contact Us form or email us directly at info@foodtidings.com. Checks will be sent directly to the Recipient’s name and address submitted on the schedule. (minimum $10.00) (9% fees) 3. Transfer balance to another Food Tidings Schedule; upon permission by the Recipient or Organizer, on their behalf (no fees) 4. Donate to Food Tidings; supporting operations of our free, online tool and our Feed a Family fund. This is a great way to pay generosity forward! (no fees) However, as Food Tidings is not a banking institution, we do not manage long term balances on schedules. Any funds not used or withdrawn after 90 days (about 3 months) following the end of the schedule will be considered a donation to keep our online tool free and our Feed a Family Fund, providing meals to families in need; eTiding funds are automatically removed from a schedule following the 90 days. This is a final action. Remember, there are many options before this happens. Be assured, if a family has unique circumstances that require more time to use the eTidings following a schedule, we are always happy to see how we can assist – please just contact us via the Contact Us form or email us at info@foodtidings.com.





EGifts and Gift Cards

How do Gift Cards Work?


Gift Card options in the Food Tidings Shoppe are “Gift eCards” that are delivered via e-delivery or email. Gift eCards are specific to the “Store” that is purchased for; as noted in description. Once a Gift eCard is purchased, we coordinate the gift (and personal message, if given) to be delivered via email, directly to the Recipient’s email (as provided by the Organizer). Gifts will be typically processed within 24-48 business hours of the gift being purchased; depending on an email being provided. (This process is automatic; no further action is needed by the Recipient or Organizer, if a valid email is provided on the schedule.) Gift eCards for specific vendors may be combined to simplify the gift(s) for the Recipient (eg. $25 Amazon Gift Card + $25 Amazon Gift Card = (1) $50 Amazon Gift Card); let’s face it, in this situation, ‘less is more’…1 gift card to remember and track is better than 2! You’re welcome. We take care of everything, with white-glove service. You’re thoughtful and we make it convenient, a perfect partnership. Thank you!
“Shipping Cost” of eGifts is based on a flat fee per the Fee Schedule below; so, the Recipient receives the FULL gift amount without any other fees or withdrawals. Your generosity to pay it forward supports the family and this website’s mission to be a free online tool, and is appreciated more than you know. Specialty Gift eCard Processing Fee Schedule: $25.00 – $2.00 $50.00 – $4.00 $100.00 – $6.00 *Fees cover transaction, processing, site maintenance and service administration. No refunds on eGifts, Gift eCards or fees. Notes:
There is not an affiliate referral payment from stores to Food Tidings. Purchasers generously cover the “shipping” or coordination fee that supports the Food Tidings mission, service administration and site maintenance. Once the Recipient receives the gift ecard via e-delivery, the specific store’s redemption, terms and conditions of the gift ecard(s) apply.




How do "Take out Delivery" Gift eCards work?


Our “Take Out Delivery” Gift eCard is for a restaurant delivery service that the Recipient can use to order food delivery from a local restaurant. Since you may not know the restaurant or delivery service options available in the Recipient’s area, we do the research and work – YOU get the credit. On your behalf, we will send a Gift eCard for a “food delivery service” based on the Recipient’s home address. Vendor options include Postmates, DoorDash, GrubHub, UberEats, etc. Food Tidings will make the selection with the aim to match a service that provides the most options for the Recipient. Once a the service is identified, we coordinate the gift (and personal message) to be delivered via email, directly to the Recipient’s email (as provided by the Organizer). eGifts will be typically processed within 24-48 business hours of the gift being purchased; depending on an email being provided. (This process is automatic; no further action is needed by the Recipient or Organizer, if a valid email is provided on the schedule. If it is not provided on the schedule, we will confirm it with the Organizer.) eCards for the same vendor may be combined to simplify the gift(s) for the Recipient (eg. $25 Take Out Delivery Gift eCard + $25 Take Out Delivery Gift eCard = (1) $50 Postmates Gift eCard); let’s face it, in this situation, ‘less is more’…1 gift card to remember and track is better than 2! You’re welcome. We take care of everything, with white-glove service. You’re thoughtful and we make it convenient, a perfect partnership. Thank you!
“Shipping Cost” of eGifts is based on a flat fee per the Fee Schedule below; so, the Recipient receives the FULL gift amount without any other fees or withdrawals. Your generosity to pay it forward supports the family and this website’s mission to be a free online tool, and is appreciated more than you know. Specialty Gift Card Processing Fee Schedule: $25.00 – $2.00 $50.00 – $4.00 $100.00 – $6.00 *Fees cover transaction, processing, site maintenance and service administration. No refunds on eGifts, Gift Cards or fees. Notes:
There is not an affiliate referral payment from stores to Food Tidings. Purchasers generously cover the “shipping” or coordination fee that supports the Food Tidings mission, service administration and site maintenance. Food Tidings holds no responsibility for the Gift eCard after delivery has been made. Once the Recipient receives the gift card via e-delivery, the specific service or vendor’s redemption, terms and conditions of the gift ecard(s) apply. Purchases made with the Gift eCard are solely between the Recipient and the Vendor. All Terms and Conditions of the Gift eCard from the specific Vendor apply. If a food delivery service is not available for the Recipient’s address, eTidings credit will be given to their schedule.





Tips and Tricks

Food Tidings can be used to schedule anything!


The “schedule” feature of Food Tidings is a tool that can used in a various ways to organize families and groups. It doesn’t have to be just for meals, it can serve as a place to rally people, collect their sign ups and give details on what you need. Then, they’ll even get email reminders from us – an extra bonus for you and the group! Here are just a few ways that people have found it useful: Classroom snacks, for example:

  • Name the schedule with a very clear Title, such as “Snacks for Mrs. Smith’s 3rd Grade Class”
  • Use the Overview & Notes/Details to clarify: Ask people to sign up for a date to drop off snacks to the classroom
Small group or neighborhood group dessert or snacks Sports Team Snacks Organizing Errands Home visits, so they are spaced out on specific dates People volunteering for an event:
  • Make the Title very clear & include the DATE, if it’s a single day event. For example: “Fun Run Volunteers for Saturday, Feb. 2nd"
  • People submit their name, but it’s not to bring anything – it’s just to confirm they’ll be there for the event. So, instead of a ‘meal description’, people just sign up with their name (eg. John Smith)
  • Since people technically sign up on different “dates” – just make sure that the TITLE is clear and the details are included in the Overview and Notes
  • Tell them to ignore the email reminders…the few extra emails are worth the effort to organizer a great event. 🙂




Make it an experience!


Meals are always a welcomed gesture. Whether a family needs encouragement or is celebrating, taking meal planning and prep off their list lightens up their day. To add some extra warmth to your gift, consider making it an “experience”. Some "experience" ideas:

  • Help the family from A-Z; meaning, help them with the meal and dishes, too! Take your meal and include dessert, drinks, plates, napkins, plasticware & cups too.
  • Use Your Words. Notes are always fun – doesn’t have to fancy, but you could write/copy a poem, song or funny saying and put it on top.
    • Having the kids color a picture or make a card is a slam dunk!
  • Holiday Style. Dress up your meal or dessert to fit the nearest holiday – look online, there’s always something to celebrate even if it’s not the obvious ones (ex. Pi day, National Donut Day, etc)!
  • Pick a theme. For example, sign up for a “Taco Tuesday” and make it a Mexican theme dinner:
    • Spruce up your taco meal by adding some bright napkins or plasticware
    • Add a cute applicable note like, “Stay Calm and Eat Tacos”, “Live everyday like it’s Taco Tuesday”, “If you don’t like Tacos, I’m Nacho type”
    • Deliver your meal wearing a sombrero or playing some mariachi music on your phone, you’ll be sure to get a smile!
  • Pick a color. If you know the Recipient’s favorite color go with that; otherwise, pick your own!
    • For example, ‘Brighten’ someone’s day with yellow things to compliment the meal.
      • Note: “A little something to BRIGHTEN your day”
      • Napkins or plates in yellow
      • Chips for a side, a kind that is in a yellow bag
      • Lemon dessert (or just lemons on the side!)
      • Candy in yellow wrappers





The RTT Process

Step One: Consultation Call


First read the information on this website to familiarize yourself with RTT and Tiffani Cappello. Then call or e-mail to schedule your FREE 20-minute consultation to determine if RTT is appropriate for you.




Step Two: Schedule Your Appointment


Schedule your RTT Hypnotherapy Session at the end of your free consult. You will be scheduled for 2-3 hours depending, someone else may be scheduled after your appointment. If you are late for your appointment, your session may have to be cut short, rendering it less effective. No shows will be billed the full amount without cancellation 24 hours before session time.




Step Three: Attend Your Session


If you are having a Skype/Zoom session. Make sure your computer is fully charged/plugged in prior to your session and you have good internet connection. If your session is lost due to an internet glitch you will wake up and be aware. We will resume your session immediately and you can still experience a successful session. A short 2nd hypnotic induction will be necessary to bring you back under hypnosis. Your will need to be able to position your computer across from your couch or a recliner type chair so you can see me during your session. A TV table or stool works well. Hard surface chairs and stools are not appropriate for you to sit on during your session as they do not facilitate full relaxion. Come prepared to relax fully at your session. Wear comfortable clothing. Be prepared for some awesome transformations. Understand that you may be tired after your session.




Step Four: Listen to Your Recording


Listen to your recording for at least 21-30 days.





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